Your opinions are what makes our dealership stronger. Through you, we learn what needs to be improved upon, and what we’re doing well. So, we would be eternally grateful if you took a moment to jot down your thoughts on your Family Auto experience.
5 out of 5 stars
I recently bought a Mercedes-Benz from Family Auto Sales in Pleasant Grove, Utah. Blake and Travis worked on my case hand in hand, and provided for me a solution that allowed me to purchase the vehicle. In fact, before I even saw the vehicle they already had my paperwork confirmed, and ready for me to sign. They took care of everything, and made sure I had all things put together. All I had to do when I got there was sign. However, I experienced some vehicle issues after I bought the car. I contacted Blake and told him what was going on. Instead of telling me the negative, Blake worked with me for a resolve, and until I was completely satisfied he did not stop. Family Auto Sales in Pleasant Grove, Utah went above and beyond their calling, and duty. This company, and the group of people at Family Auto Sales not only resolved my issues, but they truly resemble what one should experience when purchasing a vehicle. Thank you Family Auto Sales in Pleasant Grove, Utah. For all those who are seeking a new vehicle, it will be in your best interest to purchase through Family Auto Sales in Pleasant Grove, Utah. Again, thanks Blake and the Family Auto Sales family.... More
I was in the market for an electric vehicle and these guys had tons of them to try. They mostly had Fiat's but also a Chevy Spark, which was really nice to drive side by side for a comparison. We ended up getting a Fiat, though it had a pair of bald tires and a sun damaged radio bezel. Blake took care of it on both accounts, just as he said he would.
These guys do what they say they will do and and upfront, not pushy and have been the friendliest car salesman I've ever done business with. We came from Bountiful and was totally worth the drive. I would highly recommend them to any of my friends or family.... More
No pressure, honest sales staff. I bought my Fiat 500e from Family Auto in Pleasant Grove and I will send friends and family to buy from them. After the sale they are just as good as before.
Bought FIAT 500e sight unseen. The yworked with me to my purchase easy, found a shipper and deal is with one small issue. They worked with me to fix the issues after the sale! Great people!
We bought a Toyota Highlander last year and the guys at this place were great to work with. Low key sales and no pressure at all. They were patient with my millions of questions and did a great job with processing the paperwork in a timely manner. I agree with one of the other reviews in that the customer service is excellent.
There were a couple of minor issues on the car when we bought it. One of the seat belts had fallen in the seat and we couldn't get it out and also there was a little tow access panel in the front that was missing. They covered addressing those items and even had it in writing in the sale. They were really good about taking care of those items.
About 6 months after the sale we asked about getting a hitch installed and they called around to places for us and arranged the whole install. All we had to do was show up and they got us a great deal on it. I am definitely going to return to this place in the future.... More
Recently we decided we wanted to get an electric car. As a software engineer I spent a month writing programs to create graphs and charts of all the used electric cars in the market. Family Auto Sales had some of the best priced cars in the area.
When I went in to try a Chevy Bolt, Blake and his team were wonderful! Family Auto was one of the only dealers we had tried that actually had taken good care of the car's battery (not letting it die, etc), and we test drove a lot of cars! Ultimately, Iended up trading my car in on the spot. Blake stayed late to answer all of my questions. My wife and I love our new car and it's thanks to Family Auto!... More
Nice small dealer specializing in Electric Vehicles. Was able to get a good deal on a nice EV. Thanks Blake
Great Dealership! Thanks to Blake and Travis for taking care of me. I am very satisfied and I look froward to another purchase in the future. I highly recommend them.
We had a great sales experience and A+ follow through when we had problems.
Blake and Travis were easy going and very helpful in getting the financing taken care of, answering questions about the vehicle, and letting us take it to a mechanic. We were in and out in a few hours which was a dream.
When the transmission failed only 6 weeks later we were very upset. We felt cheated and completely without options. We approached them immediately and they promised to make it right. Well, they definitely did. They took it to their mechanic shop (4 Seasons Automotive) and immediately made the $3,000 repair at no cost to us. We were amazed that they would take complete responsibility.
We took our newly fixed van to another mechanic to do an inspection on their work and to find any other issues. They found that everything was in great condition, including the transmission.
We could not be more pleased with Family Auto. Thank you Blake and Travis. God bless you both and your families.... More
I can’t say enough good things about these guys at Family Auto Sales! Over the years I’ve been to many dealerships/auto sales locations, have test driven too many cars to count, and have bought several cars, but I’ve never been to a place that takes care of their customers the way that Family Auto does.
First, I saw online the vehicle I wanted, and it had a lot of great pictures, which helped. Then I called and talked with Travis. Right away I discovered that he knew the business, he knew finance, and he was not an ordinary salesman. I scheduled a time to meet him at the dealership. 30 minutes later we met, he handed me the keys, and let me go through the vehicle for as long as I wanted, which ended up being over 10 minutes before I even took it out on a test drive. After I got back to Family Auto Sales, we sat down, talked about options, and the process truly couldn’t have been better! I bought the vehicle that day and have been extremely happy with it and the service I’ve received, from the initial contact through today. If I had a question regarding financing, the new plates, or anything, these guys have been on it, and have been very nice and accommodating each time.
Blake and Travis told me that they want to earn lifelong customers; I can tell you that as for me, I’ll be back there in the future when I need/want another vehicle, and I’ll be telling all of my family and friends to go to Family Auto Sales in Pleasant Grove, UT, first!... More